Frequently Asked Questions
Your guide to style, service, and seamless shopping.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
How do I initiate a return or exchange?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with tags attached. Simply visit our online portal to print your prepaid return label.
How can I ensure I select the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these against your own measurements or a similar garment you already own for the best fit.
What payment methods do you accept?
Verilux accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and ethics are at our core. We prioritize organic cotton, recycled polyester, and ethical manufacturing processes to ensure your fashion choices are as responsible as they are stylish.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey directly to your door.